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Setting up a currency for your online store

Currency setup & fixing "Payment gateway doesn't support your currency"

Updated over 4 months ago

How to set up currency for your store?

You set up the currency for your online store storefront while creating a TapCommerce account. You can change the store currency afterwards.

Note that you cannot change the currency if you've already received an order for your online store sales Chanel.

How to change store currency?

To change a currency for your store:

  1. Head to the Settings β†’ General in your TapCommerce admin panel.

  2. Click on the "Standards and formats" settings:

  3. Next, from the dropdown, menu select the currency you want to set for your store:

Changing your store currency has a direct impact on your primary market since your store currency determines your primary market.

When selecting a currency for your store, it is essential to ensure compatibility with the payment methods you want to enable. Consider the country in which you are selling and its corresponding currency to make an informed decision.

If you have already received an order and you wish to change your store currency, please note that the option to do so within the settings will be disabled. In such cases, it is necessary to contact TapCommerce support to request a change in your store currency.

Payment gateway doesn't support your currency

When setting up a payment method for your TapCommerce store, it is essential to ensure that the payment gateway supports the currency you have set up in your store. A payment gateway is a service that facilitates online transactions by connecting your online store to a financial institution, allowing you to accept payments from customers.

When enabling a payment gateway, if you see the message indicating "payment gateway does not support your currency", it means that you will not be able to enable that payment gateway.

To resolve this issue, you will need to change your store's currency to one that is supported by the payment gateway you want enable.

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